Your Rights and Responsibilities as a Spa Guest
Although there are many spas around the world, each offering a unique experience, they are all devoted to enhancing overall well-being through a variety of professional services that encourage the renewal of mind, body and spirit. To enjoy your spa experience to the fullest, observe the Code of Conduct, act responsibly and be aware that common sense and personal awareness can help ensure your satisfaction, comfort and safety, as well as that of others.
As a spa guest, it is your responsibility to:
•Communicate your preferences, expectations and concerns.
•Communicate complete and accurate health information and reasons for your visit.
•Treat staff and other guests with courtesy and respect.
•Use products, equipment and therapies as directed.
•Adhere to the spa’s published policies and procedures.
As a spa guest, you have the right to:
•A clean, safe and comfortable environment.
•Stop a treatment at any time, for any reason.
•Be treated with consideration, dignity and respect.
•Confidential treatment of your disclosed health information.
•Trained staff who respectfully conduct treatments according to treatment protocols and the spa’s policies and procedures.
•Ask questions about your spa experience.
•Information regarding staff training, licensing and certification.
Appointments may be booked for our available business hours. To make an appointment you may call during those hours, leave a message and we will contact you as soon as possible to confirm your appointment.
All payments will be completed on the day of the service, right after the treatment. We accept Cash and Credit Cards (Visa, Mastercard, Discover, American Express). Gift cards can be redeemed towards services only.
Treatments that you book are reserved especially for you. KLARA Beauty Lab will confirm your reservation 24 hours prior to your appointment. All cancellations must be made with at least 48 hours notice, or a full service fee will be billed to you. A credit card account number is required at the time of booking. This policy also applies to gift card holders.
Any client re-booking another appointment on the same day receives 10% off their following service.
Rates do not include gratuity. 15%-20% is both appropriate and appreciated.
Intake and consent form:
All new Clients must complete the FIRST-TIME CLIENT HEALTH HISTORY FORM prior to the beginning of their first treatment.
To Better Serve You Customer Satisfaction
Your satisfaction is very important to us. If you are not satisfied with any service you received here, please notify us within seven days of your appointment.
Late Arrival for Appointment
If you are late for an appointment, your treatment will end on time so that the next appointment may begin as scheduled. Should this happen, your service will be charged in full.
Right to Refuse Service
We reserve the right to refuse or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate or disruptive to our Spa atmosphere.
Returns All product returns must be accompanied by a store receipt.
Product returns will only be accepted within 15 days of original purchase. All returns will be refunded with a Spa gift card.
Prices and services are subject to change at any time.
To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for their children while they are receiving services. Children must be 14 or older to receive Spa services and must be accompanied by an adult at all times until the age of 16. Children under 12 may receive Salon services and must be accompanied by an adult at all times. Children under 12 who are not receiving Salon services may not be in our Spa lounges, Spa waiting areas or service areas at any time. Anyone under 18 years old may not be permitted in the wet area.
Please be advised that no outside food or alcoholic beverages may be brought to the Spa. Water, Coffee, and Tea are provided for you to enjoy before and after your service(s). We have a catering menu for you to choose from should you wish to have refreshments. Please arrange catering at least 1 week in advance.
We will confirm the planned appointment, but before that you have a chance to confirm it yourself by responding to email and/or text message that is sent by our system.