Get on the path to results today.
Get on the path to results today.
Appointment Policy: To ensure that you receive an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Please note that we require a credit card to reserve your appointment.
Consultations Policy: We provide consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals. There is a cost for consultation at our practice of $150, which will be applied towards treatment.
Cancellation Policy: As a courtesy to our providers, for non-group appointments, please provide a minimum of twenty-four (24) hours’ notice should you need to cancel or reschedule an appointment. You will be charged 50% cancellation fee for any appointment cancelled less than 48 hours in advance. You will be charged 100% of the service if there is a no-show or appointment is cancelled less than 24 hours in advance. For group appointments, there is a seventy two (72) hour cancellation policy, and the credit card on file will be charged 100% of the cost of the service if cancelled less than 48 hours in advance or in the case of a no-show. If you arrive more than 15 (fifteen) minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments.
Pricing & Prepayments Policy: Pricing for products and services is subject to change any time. Once prepaid, you have up to 1 year to redeem the purchased service(s). If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks, fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and require payment in cash. Gift cards cannot be used for retail products.
Returns & Refunds Policy: We do not accept returns or exchanges on gift cards, services, or retail items. Services received cannot be refunded.
Child Policy: To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. An adult must accompany children under the age of sixteen (16) receiving services.
Pet Policy: For the health and safety of our clients, we have a No-Pets policy. Only working service animals are permitted.
Privacy Policy
Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information.
Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
You can permanently disable your account and remove your information from our database at any time by sending an email to klara@klarabeautylab.com. You can see what information is deleted and what we continue to store after the account is disabled in our privacy policy.
These terms remain in effect after your account is disabled.
We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as the type of device you use to access our Website, including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your IP address.
Indemnification
You agree to defend, indemnify and hold harmless the Company, its affiliates, subsidiaries, and each of its and their respective directors, officers, shareholders, managers, employees, agents, partners, representatives, licensors, successors, and assigns (collectively, “Related Parties”) from any claim, demand, loss, award of damages, expense, or cost (including reasonable attorneys’ fees) that arises out of:
(a) Your use of, inability to use or access, or reliance on, the Platform or the Services, or any goods or services obtained therefrom;
(b) Your provision or receipt of a Treatment;
(c) Your travel in connection with the provision or receipt of a Treatment;
(d) Your interaction with any other User;
(e) Any claim that you violated any provision, term, condition, covenant, warranty, or representation in this Agreement;
(f) Any violation of this Agreement by you or any other person using your User Account, whether or not such usage is expressly authorized by you;
(g) Any harm to person or property resulting from your acts or omissions, whether such acts are intentional, negligent, or otherwise;
(h) The Company’s use, disclosure, or preservation of User Content; or
(i) Your violation of any rights of another, including intellectual property rights.
PRIVACY POLICY
1.Data Collection:
Our organization diligently collects personal information, including but not limited to name, email address, and phone number, upon registration for our comprehensive range of services. Additionally, we may gather detailed usage data and specific device information to enhance and optimize our service offerings, ensuring a tailored and efficient user experience.
2. Data Usage:
The information provided is meticulously utilized to deliver and continuously improve our services, tailor your experience to your unique preferences and needs, and communicate pertinent updates or promotional offers that may be of interest to you. This data-driven approach allows us to provide a more personalized and relevant service to our valued users.
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
3. User Rights:
You are entitled to access, rectify, or delete your personal data at any time. To exercise these fundamental rights, please contact our dedicated privacy team through the appropriate channels provided. We are committed to responding promptly and efficiently to all user requests regarding their personal data.
4. Opt-In and Opt-Out:
You retain the option to opt-in or opt-out of marketing communications at any time via your account settings or by directly contacting our support team. We respect your preferences and will promptly update your communication settings according to your wishes.
5. Contact Information:
For any privacy-related inquiries or concerns, please do not hesitate to email our dedicated privacy team at or call at 212-390-0239. Our knowledgeable staff is available to assist you with any questions or issues you may have regarding your personal data and privacy.
7. Policy Updates:
We will inform you of any substantial changes to this policy through email or our official website. It is recommended that you periodically review this policy to stay informed about how we protect your personal information and respect your privacy rights.
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SMS Terms & Conditions
1. SMS Consent Communication
"The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes."
2. Types of SMS Communications
If you have consented to receive text messages from KLARA Beauty Lab, you may receive messages related to the following specific examples:
3. Message Frequency
Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status.
4. Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method
You may opt in to receive SMS messages from KLARA Beauty Lab in the following ways:
6. Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help:
Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at 212-390-0239.
8. Standard Messaging Disclosures:
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